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Frequently Asked Questions
Where do I get boxes from?
Boxes will be available at any of our packing stations or for customers who reside too far from these locations may request them at 617.889.0540. They will be delivered as soon as possible.

What if I don’t know my new address?
This is very common, simply visit us online at by July 31st and log into your account to update this information.

Why do you charge a deposit?
By making a deposit, you will be opening an account with us. This will enable you to take as many packing materials as you wish without having to pay for them separately from your storage. Once you have completed your storage form, a credit for deposit will appear on you contract.

Is my deposit refundable?
Yes, deposits are fully refundable up until you pick up your packing materials. After this, you may still receive a refund minus the cost of any unreturned packing materials.

When do I pay?
Payment is due at the time of pickup.

How do I pay?
We accept cash, check or credit cards.

Do you pick up from my room?
Our standard pricing includes curbside pick up only. Customers who require assistance can request our in room pick up service. A $5.00 per box charge will apply.

Do you offer extended storage?
Yes, we can store for as long as you require.
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EZ DORM, INC. P.O. Box 505662, Chelsea, MA 02150
Office (617) 889-0540 Fax (617) 889-0541
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